Refund Policy
Refund Policy
Last updated: February 20, 2026
Our Commitment
At Lava Elegance, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility
To be eligible for a return and refund, items must meet the following conditions:
- Items must be returned within 30 days of delivery
- Items must be unused and in the same condition that you received them
- Items must be in their original packaging
- Proof of purchase or receipt is required
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Items marked as final sale
- Opened or used products for hygiene reasons
How to Request a Return
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. You will receive an email confirmation when your refund has been processed.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact us. We'll be happy to assist you with an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact our customer service team.